The customer's reported event was confirmed.The device did not operate upon receipt.Visually the device displayed no obvious defects and the battery terminal appeared to be unharmed.The device did not function in high or low speed mode when the trigger was manipulated.The battery pack was opened and discovered the batteries had corroded.No anode ejection was visible; however, a galvanic reaction occurred as evidence by the green and white trace (mold) on the battery terminals.The probable cause for the device failure is the corrosion of the batteries and battery pack.The most likely cause for the corrosion is due to battery leakage from environmental conditions in storage.The true root cause of the battery corrosion is unknown.A review of the zimmer surgical manufacturing, packing and inspection processes denotes no systemic issues indicative to this type of failure.The review of the device history record noted no issues with the assembly of this production lot of parts.There were no internal zimmer non-conformances for the battery lot initiated at incoming inspection or from the manufacturing area.In addition, each pulsavac device is functionally tested multiple times at assembly.Storage of batteries in hot and humid conditions over time can cause the battery to vent as gases build up inside the cell.Additionally, a failure of a single battery may cause some or all of the remaining batteries to discharge due to a short in the power circuit.
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