As a result of pin holding power head actuator mechanism breaking or popping out, end user allegedly dropped into a horizontal position while raising head of bed.He apparently had some initial pain and saw doctor.There was no rehab or medication prescribed.End users issue at this point is noise that bed makes when he initiates raising head of bed.He also claims that there has been oil and metal shavings left on carpet under bed.Dealer technician replaced original pin for actuator with a stronger more robust bolt and also replaced headboard guide wheels with superior urethane ones to help eliminate noise.Dealer technician says he cannot fid source of leaking oil or metal shavings.Dealer technician claims that reason bed is making a noise, is a result of end user's weight being close to or over the maximum weight capacity of bed when adding weight of the side rails and mattress.Dealer technician also claims that bed makes no noise when lifting his own personal weight.((b)(6)).
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