The reported complaint was confirmed.The field service representative (fsr) replaced the fuse.The batteries were allowed to fully charge and fsr checked with the user facility's biomedical engineer (biomed) to confirm status of batteries.The biomed stated the charging light remained steady.The fsr replaced batteries and preventive maintenance was completed.The unit operated to manufacturer specifications and was returned to clinical use.During laboratory evaluation, both batteries fail to meet the minimum specification for conductance, even after fully charging.The product surveillance technician (pst) noted no damage or physical anomalies observed upon receipt of batteries.The batteries measured 13.1 and 13.0 volts direct current (vdc) upon receipt (13.2 vdc or higher is typical for batteries of this type having a full or near-full charge).Conductance measurements were 17 siemens (s) and 16s respectively (failing).Minimum conductance specification is 75s for this battery type.The pst attached device under test (dut) batteries into lab-use only (luo) delphin battery (charger) and powered on.After charging for three hours, the charger light emitting diode (led) was flickering, which indicates full charge has been reached.
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