Sorin group (b)(4) manufactures the centrifugal pump system.The incident occurred in (b)(6).This medwatch report is filed on behalf of sorin group (b)(4).Sorin group (b)(4) received a report that the centrifugal pump system displayed an error code.As this occurred during set up, there was no patient involvement.A sorin group field service representative was dispatched to the facility to investigate.While on site, the service representative was unable to reproduce the reported issue.Simulated flow testing was performed and the unit was flowing normally.The service technician updated the software and inspected / tested all components according to the manufacturers specifications.No deviations or errors occurred.Follow up communication with the customer confirmed that they are not having further issues.A review of the dhr could not identify any concessions, deviations or non-conformities relevant to the reported failure.No trend has been identified related to this issue.The issue will be monitored for trends and if identified, corrections will be recommended.
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