The autopulse platform was returned to the manufacturer for evaluation on 07/15/2015.Visual inspection was performed and no physical damages were observed.Functional testing was performed and the reported complaint was confirmed; the platform displayed a user advisory 16 (time out moving to take-up position) upon power up.Further inspection of the device identified the cause of the ua 16 to be that the drive train motor brake rusted and seized up.The silicon sealant of the drive train motor was observed to have popped loose, which allowed fluid ingress to get into the motor.Upon cleaning the corrosion and rust off, a brake gap inspection was performed and it was verified that the brake gap was within specification of 0.008"+ or - 0.001".Functional testing was then continued using a large resuscitation test fixture for several hours and no other user advisories or warnings were exhibited.Please note that the observed user advisory (ua) 16 message will not allow the lifeband to retract, therefore the device was performing as intended.A review of the archive was performed and no user advisory (ua) 16 messages were observed on the reported event date of (b)(6) 2015.User advisory (ua) 16 messages however, were observed on (b)(6) 2015, thus confirming the customer's reported complaint.Based on the investigation, the parts identified for replacement were the drivetrain motor.In summary, the reported complaint of the platform displaying a ua 16 code was confirmed during functional testing as well as archive review.The cause was confirmed to be that the drivetrain had rusted and seized up.The drivetrain was replaced to remedy the complaint.After replacement of the part identified during investigation, the platform passed all final functional testing.
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