I am a (b)(6) professional and have lived with an ileostomy since the age of (b)(6) (due to an emergency colectomy).I have used the hollister drainable pouch clamp (8770) since my surgery.Pts are only given one clamp per box of pouches; therefore, the clamp is to last for many weeks.Over the past 2+ years, i have noticed a significant decrease in the product's quality and reliability.The clamp usually only lasts one to two days which leads to leaking from the bag/pouch due to the faulty clamp.This leakage creates soiled undergarments and clothes which is very stressful and inconvenient for an active, professional pt.In addition, the leakage irritates the skin and can cause an infection.I, like many ostomy pts, suffer from a weakened immune system; therefore, i am very susceptible to infections.I have contacted the company on at least three occasions to notify them of my concerns about the clamp's decreased quality and lack of reliability; however, the company's response has been very mediocre.A company rep insinuates it is my imagination or i should try another product.I am fairly certain other ostomy pts who use this product are experiencing the same issues.I would like the company to investigate the mfg of the product.I suspect the mfg location has changed and/or a cheaper ingredient is being used to make the product which has led to its poor quality and unreliability.All lots over the past 2 years.Thank you for investigating hollister and this specific product.Sincerely, (b)(6).
|