The customer reported that the patient's wife reported last week that she heard a strange noise, loose parts inside, coming from the driver while supporting the patient at home.The customer advised the patient's wife that the driver needed to come back in for exchange urgently for safety reasons.The customer also reported that the patient's wife refused to return the driver to the clinic.The customer also reported that yesterday the patient's wife reported that the patient coughed and then the driver suddenly stopped for some seconds.The patient felt dizzy and then the driver started again but gave a continuous alarm.The customer also reported that the patient felt better and his wife switched to the backup driver without any issue and afterwards the patient was transferred to (b)(6) hospital for evaluation.
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