The consumer reported their thermometer was giving false negative readings on their child.The device allegedly was reading 7-8 degrees lower than the childs actual temperature.The child suffered a seizure and was treated at a hospital, where it was confirmed that they had a fever.The child was treated at the hospital for 3 to 4 hours, and was then released.Kaz usa, inc.Has requested that the product be returned to our company for testing.
|
This is above the allowable tolerance.The sample was cleaned again, and then was sent to the supplier for further evaluation.Supplier test lab observation and data: supplier test date: 08/07/2015 root cause analysis: the returned thermometer was inspected and tested by the supplier after a cleaning with a q-tip and ipa was performed.Three accuracy tests were performed at each accuracy test point.The results of the accuracy testing are shown below: water bath set point 95.0 degrees f; 94.6 f, 94.7 f, 94.6 f(all pass); water bath set point 98.6 degrees f: 98.3 f, 98.4 f, 98.3 f (all pass).Water bath set point 105.8 degrees f: 105.5 f, 105.4 f, 105.5 f (all pass).These results of the accuracy test (post cleaning) show that the thermometer meets accuracy acceptance criteria of 0.4 degrees f.These are passing results.The cause of the false negative reading was a dirty lens.The instructions for proper use state that the thermometer should be cleaned in between uses, as necessary.
|