This is the first of two reports (same product id, same problem, same lot number, same reporter, different serial numbers).During inspection of products by the distributor, foreign material was found inside the sterilized package.There was no patient involvement.
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Integra has completed their internal investigation on (b)(4) 2015.The investigation included: methods: evaluation of actual device, review of device history records, review of complaints history.Results: visual inspection was performed in accordance with procedure.A review of batch history record indicates that lot met requirements before released to finished goods.Lot info.Mfg 18 mar 2015 and exp 30 sep 2017.Complaint history, model 110-4xxx, from jul-2014 through jun-2015 reviewed; no other complaints issued with similar failure.Conclusion: the reported customer complaint that there was ¿foreign material inside the sterilized package¿ was verified.The package was inspected by five different operators under the site workmanship standards and resulted in two out of the five operators identifying foreign matter within the packaging.It was confirmed that the particulate size did not meet the ¿acceptable¿ particulate size limit called out in integra procedure.The root cause of the customer complaint is that foreign matter was present within the packaging.Engineering performed further investigation on the particulate by inspecting the particulate, tray foam, tyvek, and tray under 50x magnification.It was concluded that the most probable origin of the particulate was particulate residing in product tray or the tyvek tray lid.
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