A steris field service technician was already onsite performing maintenance on the reliance vision single chamber washer/disinfector when the customer reported the event.The technician inspected the unit and identified the conveyor system's plastic corner guide had broken.The technician replaced the corner guide, tested the system, and confirmed it to be operating according to specification.Section 1 of the operator manual states, "warning - personal injury hazard: risk of crushing or pinching fingers or hands.Keep hands away from any moving part or baskets.Baskets, rollers, feed-in cylinders and feed-out cylinders can start in motion at any time during operation." section 5 states, "damaged plastic side guides can cause basket jams or risks of personal injury.[and to verify] plastic side guides for signs of wear and damage 1 x/month.Replace plastic side guides as required." section 6 of the maintenance manual states, "jam(s) on conveyor line [may be caused by] missing or damaged plastic side or corner guide.Call steris." steris has offered in-service training about proper use and operation of the scs conveyor and the user facility has accepted.
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