(b)(4).The circuit was already broken down.This issue did not affect the patient, everything was already completed.On (b)(6) 2015 per the sales representative (sr): all four roller heads are working, the centrifugal control module (ccm) has power and is working, centrifugal motor is working (when tried with back-up delphin).The sr spoke with the manufacturer technical support and it was determined that a loaner ccm would be the best option.On (b)(6) 2015 per the ccp: "the incident occurred sometime after 1:00pm on (b)(6) 2015.We had already come off bypass and the cannulas were already taken out, so the pump was not needed at the time.There was no blood loss as a result.The ccm quit without any warning.The motor was not running at the time and the system-1 did not lose power.The ccp noticed it was not working as he was about to power the system-1 down.It never came back on regardless of restarting the system-1.Upon restarting the system-1, the centrifugal pump was not detected and appeared as a question mark on the perfusion screen.The sr came in this morning with a new centrifugal control module.We swapped it for the broken one, downloaded the system log, and he has both the broken module and the data disc with the system log in his possession.Currently, our system-1 is in working order." during laboratory evaluation the complaint was duplicated.The product surveillance technician (pst) connected the ccm to system-1 power supply and powered on.The pst observed no display on pump module.He disassembled the ccm and inspected all connections.All connectors have firm robust connections.The pst reapplied power to the ccm and observed no display and no power.He powered off device under test (dut) ccm.The pst determined that the graphics driver board and generic board were the cause of the problem.
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The reported complaint was confirmed.Per the log analysis on (b)(6) 2015 at 1:16:45 pm, while a perfusion screen is opened the ccm reports "err pod operational status timeout".Most likely it was the arterial centrifugal pump as reported.At 1:18:54 pm the perfusion screen is exited and the system is power cycled.When a perfusion screen is opened the arterial centrifugal pump is no longer detected.This will cause a '?' on the pump icon as reported.The product will be sent to service to be brought to manufacturers specifications before being returned to the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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