The freedom ac power supply is a component that enables the freedom driver to be plugged into an external power source.The customer reported that the cable on a patient's freedom ac power supply was damaged.The patient was provided with a replacement ac power supply.There was no reported adverse patient impact.The freedom ac power supply was returned to syncardia for evaluation.Physical inspection of the freedom ac power supply revealed a damaged strain relief on the power adaptor cable, confirming the reported issue.The root cause of the damaged strain relief cannot be determined but is consistent with the result of normal use.The ac power supply passed functional testing.This failure mode poses a low risk to the patient because it would not prevent the freedom driver from performing its life-sustaining functions.The damaged strain relief was a cosmetic issue and did not affect the functionality of the freedom power supply.Similarly, there was no evidence of compromised cable insulation that could cause any harm to the end user.The freedom driver is equipped with redundant power sources, including multiple rechargeable freedom onboard batteries and a backup ac power supply.Because of the damaged strain relief, freedom ac power supply was taken out of service.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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