The autopulse platform was returned to the manufacturer for evaluation on 07/27/2015.Investigation results as follows: visual inspection of the returned platform was performed and no physical damages were observed.A review of the platform's archive data was performed and no user advisory (ua) 7 messages were observed on the reported event date of (b)(6) 2015, however multiple user advisory (ua) 7 messages were observed on 07/19/2015, thus confirming the customer's reported complaint.The reported ua 7 message was also duplicated when the autopulse platform was powered on for functional testing.Further inspection determined that the single point load cell module 2 was over reporting.Based on the investigation, the part identified for replacement was the load cell module 2.In summary, the customer's reported complaint of the platform displaying a ua 7 message was confirmed through review of the platform's archive data and was also replicated when the platform was powered on for functional testing.The root cause was determined to be that load cell module 2 was not functioning.After replacement of the part identified during investigation, the platform successfully passed all final functional testing.
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