The consumer reported their thermometer was giving false negative readings on their child.The device allegedly was reading 7 degrees lower than the child's actual temperature.The child was treated at a hospital, where it was confirmed that they had a fever.There were no complications from this incident, and the patient is doing fine now.Kaz usa, inc.Has requested that the product be returned to our company for lab analysis.
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The thermometer was set to calibration mode for testing temperatures of the blackbody.Black body setting degrees celsius: 36.0, irt-3020 degrees celsius: 35.8; black body setting degrees celsius: 38.5, irt-3020 degrees celsius: 38.3; black body setting degrees celsius: 41.0, irt-3020 degrees celsius: 40.9.The readings were within the 0.2 degrees celsius tolerance for accuracy.These are passing results.The alleged malfunction could not be duplicated in testing, and there were no defects found in the returned product.
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