As returned, the anchor was outside of the driver tip.After reinstalling the anchor into the driver tip, the anchor spins freely as though the hex feature is missing in the driver tip.Event information and the product received was forwarded to the device supplier, who stated the complaint was not verified, as visual examination of the returned device could not confirm the reported problem.The supplier also noted that manufacturing records were reviewed, finding the product met print specifications upon release, with no non-conformances noted.It was stated, "the anchor should fit into the tube and sutures should not be tangled and the anchor should move freely." the anchors are used for treatment.A complaint history search found no additional complaints for this part/lot number combination.The supplier concluded in their investigation that "root cause could be attributed, as follows: 1) upon removing the product from the conmed packaging, if the anchor is tapped, it could dislodge from the tube or, 2) the driver tube plug (which tightens the suture/anchor in the tube's id) may not have been tight enough.Good clinical practice would include testing/inspection of all surgical devices preoperatively to ensure proper performance." requests to the supplier for additional information resulted in the statement that no additional information can be added to the evaluation, and the device was no longer available.With the information provided, a definitive root cause cannot be concluded.
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