Country of complaint: (b)(6).After piercing the needle straight through both branches, opening the clamp and pulling the purse string suture, it was noticed that the mucosa was only partially punctured and thus there is a seam insufficiency.(the instrument has been used twice).
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(b)(4).Manufacturing site evaluation: samples received: 1 ea323r purse string clamp.The instrument shows no visible damages.This instrument is manufactured according to the factory sample.Test with silk paper, according to the test paper: the silk paper is put into the clamp, which is closed completely for at least 2 seconds.After opening the clamp, the impression of the longitudinal profile must be fully visible and must not show perforation.Final conclusion: complaint is not justified.Based on our investigation the failure is not manufacturing related.Most likely the failure is handling related.The instrument doesn't show any deviations from the specifications.Also the carried out test with silk paper was passed successfully.Corrective/preventive actions: not applicable.
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