End-user's daughter alleges her mother was using her new raised toilet seat when she heard her mother scream.When she entered the bathroom she found the toilet seat completely off the toilet and tilted on it's side.Her mother was lying on the floor.The dealer stated they delivered and installed the raised toilet seat for their customer/end-user.Following the installation, they received a call stating the toilet seat was loose.The dealer went back to the residence to re-inspect the product.Finding no visual malfunction or defect the dealer re-installed the toilet seat and instructed the customer to use both hands when rising off the unit to ensure even distribution of weight.
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