Integra completed their internal investigation on (b)(6) 2015: methods: evaluation of actual device.Device history record review.Complaint history review.Results: engineering and repairs were able to verify the customer complaint.The device history record for the unit(s) listed in this complaint under lot code/work order: (b)(4) on (b)(6) 2015.A total of (b)(4) were produced of this lot.No abnormalities relate to reported incident found nor where there any variances, mrr¿s or reworks associated with this lot/work order number.No service history on file.Conclusion: engineering and repairs were able to verify the customer complaint.The root cause cannot be 100% attributed at this time.Capa was opened for the torque screws unintentionally disassembling with the purpose to find the root cause and action items to address it.This issue will be monitored for trending.
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