(b)(4).The el5ml package was visually inspected and it was confirmed that there was a hole in the tyvek lid.The hole was from the outside and appeared to be a snag from a pointed object that ripped and pulled the tyvek.There was tyvek material bunched and rippled around the rip showing a directional snag.The hole is not aligned with any part of the instrument or with the retainer.The damage was dye tested per tm5016 and the damage was verified to be a hole penetrating the tyvek.The investigation showed that the damage was likely caused by handling external to the ees packaging facility.The package contains a retainer placed over the instrument in the blister for package stabilization.Tyvek is handled by associate wearing gloves and processing one lid at a time to place upon the blister for sealing.The seal bar is directly vertical to the package so there is no way it could damage and snag the tyvek at an angle.Packages are 100% visually inspected immediately after sealing and the tyvek is never placed against any surface.Packages are placed into sales unit cartons immediately after visual inspection.There are no sharp corners, edges, or objects in the package handling areas.It is suspected that the damage occurred external to ees packaging facility.Complaint event is confirmed.Lot history records for m4hj0d, product code el5ml, were reviewed and no protocols, defects, non-conformances or quarantine noted.The product met all in-process and finished goods specifications upon release of the product.
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