10/26/2015 integra investigation completed.Method: failure analysis, device history evaluation.Results: failure analysis - the product could not be analyzed because it was not returned.Device history evaluation - the device history record was reviewed and the products met all specifications at the time of manufacture.Conclusion: a root cause analysis could not be performed because the device was not returned for evaluation.However, the root cause of the complaint would likely be due to gowning procedures not followed.
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