Catalog Number 031-33J |
Device Problem
No Flow (2991)
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Patient Problem
No Patient Involvement (2645)
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Event Date 09/13/2015 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product was not received for evaluation.A device history record review could not be conducted since the lot number (ak115637) provided in the customer complaint does not belong to (b)(4) facilities.This is an incorrect lot number.No corrective action can be established at this moment since the device sample or picture is not available for evaluation.Customer complaint cannot be confirmed due to the lack of product sample to perform a proper investigation and determine the root cause.An attempt to duplicate the failure mode was made but at the time there is no inventory of the involved product code available at the facility and it is not being manufactured at the time.If the device sample becomes available this complaint will be reopened.
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Event Description
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The customer alleges that the water could not be sprayed out from the nebulizer adaptor.A new kit was used.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the internal threads of the adaptor were damaged.The sample was assembled with a sterile water concha mini bottle and tested with an oxygen tank.During the testing the sample did not nebulize due to an air leakage on the connection side of the adaptor with the flowmeter.An air leakage was caused as the adaptor could not be connected properly to the flowmeter.Based on the investigation performed, the reported complaint was confirmed.The root cause for the issue is the positioning of the thread lead and the softness of the new resin used for the snap adaptor.A capa was opened to address this issue.
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Event Description
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The customer alleges that the water could not be sprayed out from the nebulizer adaptor.A new kit was used.
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Search Alerts/Recalls
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