Customer reported that the physicist failed the patient dose display during the inspection, reporting that it was not displaying within the 35% accuracy required under the 1020cfr.Field service engineer (fse) went on site and reviewed the physicist report which showed the fluoro dose measured was 16.5 r/min.Fse checked the fluoro maximum dose with unfors meter (b)(4) and noted the maximum dose was 17.8 r/min.Fse adjusted the adult fluoro maximum dose of 9.44 r/min.Then checked the child dose which was 6 r/min.And adjusted this to yield a child maximum fluoro dose of 4.59 r/min.Fse completed the patient dose display calibration and tested the system using checklist qssrwi4.1 and returned the unit to the customer for service.It was determined to have fse re-measure the dosages on an additional service visit, (b)(4), where fse measured dose for adult at 9.5 r/min., and child at 4.6 r/min.To make sure there was no changes in dosage, fse was scheduled to returned to facility on service (b)(4), where the fse again measured dosage and reported adult = 9.5 r/min child = 4.6 r/min.These dose values reported on these two additional checks, were essentially the same as set by fse on the initial visit after physicist report.It is unknown why the dose levels were high when the physicist did the check.
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