(b)(4).Asp investigation summary: the investigation included a review of the device history record (dhr), service history record, trending of the product malfunction code and system risk analysis (sra).The dhr was reviewed and the unit met manufacturer specifications at the time of release.No issues were related to this failure mode.The service history for the past six months was reviewed from 3/7/2015 to 9/3/2015 and trending was not exceeded.Trending analysis for the product malfunction code of ''procedure related" was reviewed from october 2014 through september 2015 and there was no significant trend was observed.The sra was reviewed for the issue of "procedure related" and the risk was determined to be low.The clip was reported to be less then 1/4 to 1/2 inch in size but small enough to pass flow parameters.Thus, high-level disinfection was achieved and the cycle completed and met functionality.No injuries were reported.The cause of the issue was determined to be user error.The customer stated they follow the recommended bedside pre-cleaning according to the scope manufacturers instructions for use (ifu), but they did not follow the evotech® ecr user guide which states to check and remove all stents/clips in the scope prior placing into the evotech® ecr.The user guide further states, "these instructions, based on the sgna guidelines, are not intended to replace the instructions provided by the manufacturers of the endoscopes, but are to be used in conjunction with them." the customer was provided additional training and education on proper bedside cleaning prior to placing in the evotech® ecr.In addition, the customer has been since modified their pre-cleaning procedure to include brushing of the scope and checking for stents and clips.The issue will be tracked and trended.No further investigation is necessary at this time.
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