Based on the available information, this event is deemed a reportable malfunction.It is unknown if device was used on a patient.A quality investigation was performed.The actual complaint sample was not received for evaluation.However, a video that was provided by the customer was examined which revealed the discrepancy of liquid drops in the nebulizer product.The nebulizer was observed in the video to deliver aerosol steam together with liquid drops.Review of the batch records indicated that the product was manufactured according to specification and no discrepancies were observed during manufacturing.An nonconformance investigation has been opened.This complaint investigation will remain open until it is completed.Additional patient/event details have been requested.However, no further information was available at the time of the report.Should additional information become available, a follow-up report will be submitted.(b)(4).
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