The customer received questionable free thyroxine (ft4) results for one patient sample from cobas e601 serial number (b)(4).The initial result was 4.60 ng/dl.The repeat result was 4.83 ng/dl.On (b)(6) 2015, the sample was repeated again and the result was 4.94 ng/dl.An aliquot of the same sample was sent to a second laboratory and tested on an abbott architect.The result was 1.49 ng/dl.The result of 1.49 ng/dl was reported outside the laboratory.Information concerning if the patient was adversely affected was requested, but was not provided.It was noted the customer was not using the recommended sample tube rack adapters which may have allowed the sample tube to lean in the rack and cause a pipetting issue.Based on the provided data, no general analyzer issue was indicated.
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