The autopulse platform ((b)(4)) was returned to zoll on (b)(6) 2015.Investigation results as follows: visual inspection: a visual inspection of the returned autopulse platform was performed and found no physical damage was noted.Archive review: a review of the platform archive was performed and user advisory (ua) 139 (unable to hold compression position) was observed to have occurred during the event date of (b)(6) 2015.Functional test: the device passed functional tests without any fault or error report.However, to find the cause of ua 139 observed during archive review, the brake gap inspection of the drive train motor was performed and found that the motor drive train brake gap was out of specification at (0.012").The brake gap could not be adjusted to the specification of (0.008").Both the set screws would not lock into the encoder dimple locking hole and caused the brake to disengage.Additionally, a run_in test with the 95% patient test fixture (lrtf) was performed and the device kept failing with user advisory 17 which was attributed to a faulty drive train motor.Based on the investigation, drive train motor was replaced to remedy the reported complaint.In summary, the customer's reported complaint of autopulse displaying ua 139 was confirmed during archive review and was attributed to a defective drive train motor.After the drive train motor was replaced, the platform passed all testing.Note that user advisory error messages are designed into the platform when one of several conditions is detected.The reported ua 18 and 2 are related to no load change detected at the load plate.These are potentially due to no patient present or patient too small.
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