The autopulse platform (s/n (b)(4)) was returned to zoll (b)(4) on 10/23/2015.Investigation results as follows: a visual inspection of the returned autopulse platform was performed and found that the blue case was cracked, the short black cover was damaged and the battery latch lock was bent.Internal visual inspection of the unit showed no damages.Please note that the platform is a reusable device and therefore, these types of physical damages can occur due to normal wear and tear and/or physical abuse.A review of the archive was performed and no discrepancies were observed.The archive did not show any indications of lifeband being unable to retract, thus the reported complaint of the unit not pulling down the lifeband was not confirmed.The platform was functionally tested and the autopulse performed 30:2 and continuous compressions.Load cell characterization testing was performed and one of the load cell modules was not reading correctly.The load cell module not reading correctly is unrelated to the reported complaint.Based on the visual inspection, the parts replaced were the blue case, all associated parts, short black cover, battery latch lock and the defective load cell.Pdb board was also replaced as part of the service procedure.In summary, the customer's reported complaint of broken blue case was confirmed during visual evaluation.However, the reported complaint of the lifeband being unable to retract was not confirmed.After replacement of the parts identified during investigation, the platform passed all final functional testing criteria.
|