The autopulse platform (s/n (b)(4)) was returned to the manufacturer on 10/9/2015.A li-ion battery (s/n (b)(4)) was also returned with the platform and no issues were observed, as the battery passed the charging test.Visual inspection was performed which found that the load plate was exposed and the battery lock clip was bent.The front enclosure was cracked and the lcd display was also observed to defective, thus confirming the customer's reported complaint.A review of the autopulse platform's archive was performed and no user advisories or warnings were observed on the reported event date.Functional evaluation of the returned autopulse platform was performed and the platform was run for 10 minutes using a large resuscitation test fixture (lrtf), equivalent to a 250 pound patient with no problems.In addition, the reported issue of the lifeband not retracting as intended could not be reproduced.Load cell characterization testing was also performed and both load cells were found to be functioning within specification.Based on the information provided, the parts identified for replacement were the load plate cover, battery lock clip and front enclosure.In summary, the reported complaint of the platform's display being defective was confirmed during visual inspection.The issue of the lifeband not retracting as intended could not be reproduced.Functional testing showed the platform performed as intended.The other physical damages found during visual inspection are unrelated to the customer's reported complaint.The autopulse is a reusable device and therefore, these types of physical damage can occur due to normal wear and tear and/or physical abuse.Following service, including replacement of the damaged parts, the device passed all testing criteria.
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