Although burns and ulcerations are known rare risks of the procedure, investigation revealed the clinic was not using a water-based lubricant as specified in the instructions for use.The clinic was using a laser coupling gel (which is not a lubricant).Use of less viscous lubricants (and in this case a much thicker gel) will create a barrier between the device and skin, affecting the ability of the device to cool the skin.It is believed this contributed to the injury.User manual has been updated to be clearer regarding validated lubricants.Field correction in process.Review of lot history records for the involved device confirmed manufacturing steps and processes were met and followed.There have been no issues with any sterile disposable manufacturing lots produced to date.Product met specifications prior to shipment.
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