The customer reported that the companion 2 driver exhibited irregular left driving pressure (ldp) waveforms when connected to the external wall air while supporting a patient.The customer also reported that the ldp varied from 165 to 255 when it was set at 210.The ldp was less irregular at 205 to 210 when the companion 2 driver was disconnected from the external wall air and the driver was running on internal compressors.The customer also reported that the patient was subsequently switched to the backup companion 2 driver.There was no reported adverse patient impact.The companion 2 driver was returned to syncardia for evaluation.Visual inspection of the driver's internal components revealed no anomalies.The patient file was copied and reviewed, which revealed multiple left pressure incorrect alarms.Review of the patient file extended data confirmed the customer-reported fluctuation of left driveline pressure readings.During investigation testing, the fluctuation of the left driveline pressure was duplicated.The root cause was a malfunction of the left electronic pressure regulator.Despite the customer-reported fluctuation of left driveline pressure readings, risk to the patient was low because the driver continued to perform its life-sustaining functions.Review of the extended data confirmed that the driver did not induce full filling of the ventricles and that full ejection was present.After the left electronic pressure regulator was replaced, the companion 2 driver was serviced and passed all performance testing before being placed into finished goods.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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