The autopulse platform (s/n (b)(4)) was returned to zoll (b)(4) on 10/30/2015.Investigation results as follows: a visual inspection of the returned autopulse platform was performed and found that the short black cover was broken.This is not related to the reported complaint.Note this physical damage can occur due to normal wear and tear and/or physical abuse.A review of the platform was performed and user advisory (ua) 16 (timeout moving to take-up position).Ua16 was verified during functional testing.Further investigation found the drive train motor was defective causing the reported ua 16.Based on the investigation, drive train motor was replaced to remedy the reported complaint.In addition, the short black cover was also replaced.In summary, the customer's reported complaint of autopulse displaying ua 16 was confirmed during archive review and functional testing and was attributed to a defective drive train motor.After replacement of the parts identified during investigation, the platform passed all final functional testing criteria.
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