(b)(4).A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product was not received yet at our facility.The device history record was reviewed and showed no issues related to function on the molded component in this complaint.Customer complaint cannot be confirmed, based only on the information provided, to perform a correct investigation and determine the source of defect reported it is necessary to evaluate the sample involved in this complaint.An attempt to duplicate the failure mode was made, but at the time there is no inventory of the involved product code (003-40; aquapak 340 sw,340 ml w/040 adaptor) available at the facility and it is not being manufactured at the time; however regarding other customer complaints from this same issue, a capa file #(b)(4) was opened to perform a further investigation this issue.According to the capa investigation so far the root cause for the issue was the positioning of the thread lead and the softness of the new resin used for the snap adaptor.If device sample becomes available at a later date this complaint will be re-opened.
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Qn#(b)(4).The sample was returned for evaluation.A visual exam was performed and there were no issues observed.Based on the visual exam, the reported complaint could not be confirmed.The returned sample showed no damage on the threads of the adaptor.Although the complaint was not confirmed, this is a known issue and all personnel from the molding area related to this process were notified.In addition, a capa was opened to address the issue.
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