(b)(4).A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product or a picture of the defect was not provided.The device history record (dhr) of batch number (b)(4) has been reviewed and no issues or discrepancies were found which could potentially relate to this complaint.Dhr shows that the product was assembled and inspected according to our specifications.No corrective action can be established at this moment since the device sample or picture of it are not available for evaluation.Customer complaint cannot be confirmed due to the lack of sample.An attempt to duplicate the failure mode was made but at the time there is no inventory of the involved product code available at the facility and it is not being manufactured at the time.If the device sample becomes available this compliant will be reopened.However, the personnel from the assembly line were notified in order maintain awareness of this type of issues.
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(b)(4).One unit of subassembly ph12161-028 intl neb adaptor phantom holder was received for analysis.This subassembly is part of the finished good (b)(4) adaptor, 028 neb, intl.A visual exam was performed and it was observed that the sample was used, and there was a loose connection on the nebulizer assembly.In addition to the loose connection, adhesive residue was found on the tubing.No other issues were found.The tubing was measured and it was found that the internal diameter did not meet the current specification.Pull testing could not be performed due to the loose connection between the puncture pin and the tubing; however, a lift test was performed and the sample met current specifications.During the visual and dimensional inspection it was found there was a loose connection between the puncture pin and the tubing, therefore, customer complaint was confirmed.It was determined that the dimensional issue of the tubing was the cause of the problem reported by the customer.Personnel on the assembly line were notified on jan-14-2016.In addition, a non-conformance has been opened to address the issue.
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