The freedom ac power supply is a component that enables the freedom driver to be plugged into an external power source.The customer reported that the freedom ac power supply had a broken green connector.The customer also reported that the patient was provided with a replacement ac power supply.There was no reported adverse patient impact.The ac power supply was returned to syncardia for evaluation.Visual inspection confirmed that the green connector was broken.In addition, the ac power supply was missing all four rubber feet, and the strain relief and housing adjacent to the ac power receptacle were damaged.Based on the observed damage, it is likely that the ac power supply was subjected to an impact shock.The ac power supply was functionally tested, and despite the damage, it met all functional test requirements and was able to provide power to a freedom driver.The ac power supply was taken out of service.This failure mode posed a low risk to the patient because it did not prevent the freedom driver from performing its life-sustaining functions.The freedom driver continued to function as intended.The freedom driver has a redundant power source of onboard batteries, and patients are provided with a backup ac power supply and a car charger.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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