Integra has completed their internal investigation on 03/29/2016.The investigation included: methods: evaluation of actual device.Review of device history records.Review of complaint history.Results: evaluation of device: during investigation, it was observed that white plastic material covering over the prongs of the 4-pin temperature connector, was cut away.Since the material blocking the prongs was cut away, the camcabl cable could be inserted into the monitor.The camcabl cable passed functional inspection to it0341 within specifications; however the cable failed visual inspection due to the damage to the temperature connector.This damage / fault to the temperature connector of the camcabl assembly (b)(4) is related to the supplier.The dhr review has been deemed satisfactory.A minimum of 12 month review of camcabl cable customer complaints was completed using the following key words ¿defective cable¿ and a root cause ¿temperature connector¿ in search criteria.This review encompassed from dates 13-nov-2014 to 22-mar-2016.A total of 23 complaints were reviewed of which 8 complaints contained the search criteria.The analysis of the complaint investigations and root cause reports has concluded this complaint is the 2nd identified complaint for the reported failure associated with the camcabl cable not functioning due to faulty temperature connector.The failure analysis investigation has concluded the cause of the cable not working was due to white plastic material covering the prongs of the 4-pin temperature connector, thus faulty temperature connector.This damage / fault to the temperature connector of the camcabl assembly (b)(4) is related to the supplier.
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