Lot # requested but not provided.(b)(4).Investigation- a review of the complaint history, instructions for use (ifu), manufacturing instructions (mi), quality control (qc and trends was conducted for the purpose of this investigation.No product nor the lot number were returned to assist with this investigation.Manufacturing controls include detailed manufacturing instruction and inspection procedure for proper length and curl diameter.This product is manufactured to specification per mi.Additional processing controls include inspection per qc and has inspection for both the product length and curl dimensions.The ifu for the product used in this case details the proper placement procedure and guidance that: "accurate measurement enhances drainage efficiency and patient comfort.".Multiple factors could have contributed to the incorrect coil and pain, including not adhering to the placement instructions within the ifu and improper sizing of the stent based on patient anatomy.However, based on the limited available information a definitive root cause can not be determined or reported at this time.We will continue to monitor for similar complaints.Additional action is not required at this time, the residual risk remains at an acceptable level.
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