Patient reported that device was not working properly.On receipt of the device, there was clear indication of mains cord damage, leading to exposed wires.The evaluation concluded that the compressor may have been damaged by the end user, as the power cord appeared to be damaged through excessive force/abuse which caused exposed wiring.No patient harm or death has been reported.The device is not life sustaining/ supporting.The user manual for this device states " do not use if the device has cracks or is damaged" and ''in case the power supply cord becomes damaged, contact philips respironics customer service for replacement (there is no service option)".(b)(4).
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