The device associated with this report was not returned.Follow up communication for product return was unsuccessful.A complaint database search on the provided product code family showed similar reports for damage/cracking.Previous reports found user technique, misuse, or the use of a contraindicated cleaning chemical, as suspected root causes.The investigation could not verify or identify any product contribution to the reported event with the information provided as the reported device was not returned for evaluation.Based on the inability to identify root cause, the need for corrective action was not indicated.Continue to monitor via (b)(4).Depuy considers the investigation closed at this time.Should the additional information be received, the information will be reviewed and the investigation will be re-opened as necessary.
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Examination of the returned device confirms the reported event of a missing metal insert.A complaint database search on the provided product code family showed similar reports for damage/cracking.Previous reports found user technique, misuse, or the use of a contraindicated cleaning chemical, as suspected root causes.Although a definitive root cause is not known, a combination user technique, improper technique or misuse, and the use of contraindicated chemicals (non-compliant to cleaning guidelines), may lead to weakening of the material, as seen in the returned device.Based on the inability to determine a specific root cause, a need for corrective action is not indicated.Continue to monitor via (b)(4).Depuy considers the investigation closed at this time.Should the additional information be received, the information will be reviewed and the investigation will be re-opened as necessary.
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