The hill-rom technician found the side communication board and cable were the issue.Per the hill-rom service manual, perform annual preventive maintenance procedures to make sure all versacare® bed components are functioning as originally designed.Examine and test the communication junction box.Make sure the sidecom® communication system feature works correctly.Examine the communication cable, include the male and female pins in the plug.A search of the hill-rom maintenance records showed hill-rom performed preventative maintenance on this bed 2013 to 2015.It is unknown if the facility performed any other preventative maintenance on this bed.The technician replaced the side communication board and cable to resolve the issue.Based on this information, no further action is required.
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