The hill-rom technician found the lift strap was frayed and the gear rack was broken.In the service manual for golvo 3en400404, under the section "instructions regarding the check points, 5b base opening & closing linkage," it is stated: inspect gear rack for worn teeth and cracks where stop nut contacts back surface.Inspect friction plates.Replace if worn or damaged.A search of the hill-rom maintenance records did not show hill-rom performed any preventative maintenance on this lift.It is unknown if the facility performs preventative maintenance on their lifts.The hill-rom technician replaced the lift strap and the gear rack set to resolve the issue.Based on this information, no further action is required.
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