There were no returns from the customer site for this evaluation.In addition, no further patient information or current instrument status was provided by the customer.Abbott field service visited the customer site and replaced dirty/contaminated instrument components.Subsequent instrument operations were acceptable.A review of complaint tracking and trending metrics was performed and identified no adverse trends in conjunction with the complaint issue currently under evaluation.The cell-dyn emerald operator manual contains information to address the current customer issue.Based on the available information, the status of the instrument requiring service and maintenance could not be eliminated as possible cause for the customer's current issue.The event was instrument specific and a product issue was not identified.Based on the available information from the customer site and from the results of this evaluation, there is no evidence to reasonably suggest a product deficiency is present.The issue was addressed through standard troubleshooting procedures.
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