A siemens customer service engineer (cse) was dispatched to the customer site.The cse replaced the reagent pump assembly and red blood cell shuttle tubing.The cse then verified functionality, calibration and gains, hemoglobin precision and quality controls, all of which were acceptable.The cse ran patient samples, resulting without error or discrepancies.The cause of the discordant hemoglobin and white blood cell results is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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