On 01/07/2016 it was identified that the event description was incorrect.The corrected wording to document a falsely elevated result rather than a falsely decreased result being generated.Further investigation of the customer issue included a review of the complaint text, in-house testing, a batch record review, a search for similar complaints, and a review of labeling.Return material was not available.An accuracy testing protocol was executed using lot 54701lf00.The protocol met acceptance criteria which determined the reagent is performing acceptably.A batch record review did not identify any issues.Tracking and trending did not identify an adverse trend.Labeling was reviewed and found to be adequate.Based on the available information no malfunction and no product deficiency of the architect total psa reagent list number 07k70, lot number 54701lf00, were identified.
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