Provider states the home health nurse mentioned there could be an issue with the pump holding.Provider was made aware by the home health nurse that the patient's aid got the patient in the lift, the carriage bolt in the base did not hold causing the lift legs to collapse in and the patient to fall, she had to go to the er, doctors found no broken bones, they are watching her for a concussion, and she is very sore from the fall.Provider was made aware that the locking pin is completely bent after this incident, the husband advised they have always had issues with the locking pin, provider states they were never made aware of these issues with the pin.Provider states they have a lift in stock they are going to give the patient to use, when we have the lift available again we can replenish their stock with a unit.No additional information provided.Update from 01/13/2016 added by consumer affairs: product is being returned and was replaced by provider.Patient was seen in the er and received x-rays and medication for the pain but they did not find any broken bones.No further information has been provided at this time.
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