During a customer visit on (b)(6) 2016 a customer (in (b)(6)) reported their thinprep 5000 processor with autoloader etched a wrong vial id onto a slide which was processed on (b)(6) 2015.The error was caught by the customer at the time and they reprocessed the sample.Hologic's field service engineer (fse) researched error logs and no error was found.Fse confirmed but was unable to reproduce the error.The customer confirmed that there was no delay in diagnosis and no patient needed to be recalled as a result of this incident.Instrument operational.Although no patients needed to be recalled as a result of this incident this is a reportable event since the instrument did not perform as intended.
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