(b)(6) a definitive cause for the customer¿s complaint was unable to be determined because the actual use conditions could not be duplicated in the laboratory setting.Due to a variety of clinical conditions such as patient anatomy or progression of disease state, cook ireland could not reproduce the actual conditions of device usage.The device involved in the complaint was not available to be returned for evaluation.With the information provided a document based investigation was carried out.Prior to distribution, resonance stent devices are subjected to visual inspection and functional checks to ensure device integrity.These inspections and functional checks are outlined in the procedures referenced above and attached.As the lot number of the device involved in this complaint was not provided, it was not possible to conduct a review of the device manufacturing records for this device.As per instructions for use , ifu0020-14,users are cautioned as follows: ¿individual variations of interaction between stents and the urinary system are unpredictable.Use of this device should be based upon consideration of risk-benefit factors as they apply to your patient.Informed consent should be obtained to maximize patient compliance with follow-up procedures.¿ a warning on the instructions for use, ifu0020-14, advises the following: ¿patients should be checked at regular intervals utilizing techniques such as abdominal x-ray (kub film).¿ a final warning indicates that: ¿individual variations of interaction between stents and the urinary system are unpredictable".Customer quality assurance will continue to monitor complaints of this nature for potential emerging trends.
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