The autopulse platform (s/n (b)(4) was returned to zoll for evaluation.Investigation results as follows: device history record (dhr) was reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse with serial number (b)(4).A visual inspection of the returned autopulse platform was performed and no physical damage noted upon receipt.A review of the platform archive log showed user advisory (ua) 17 (max motor on time exceeded) and user advisory 45 (shaft not at "home" position) messages.The archive also showed that on (b)(6) 2016, li-ion battery s/n (b)(4) with a high remain capacity (not fresh out from the charger) was used on a large size stiff to compress patient for a few minutes.The device stopped compressing due to user advisory 17 - (max motor on time exceeded).The use of the device was continued repeatedly.However, the platform stopped multiple times displaying ua17 message.The archive showed that the li-ion battery s/n (b)(4) was inside the autopulse six consecutive days without being charged or test cycled as recommended in the autopulse user guide.In addition, the archive also showed that there were multiple user advisory 45 messages that had occurred on (b)(6) 2016.The platform was functional tested and the autopulse exhibited no user advisory messages.A run in test with the 95% patient test fixture with good known batteries was performed for couple hours and the platform did not exhibit any faults or errors.A drive train motor brake gap inspection was performed and verified the gap was within the specification.The autopulse passed all the testing and met all required specifications.In summary, the customer's reported complaint of autopulse displaying an error message was confirmed during archive review but not during functional testing.There were no device deficiencies found during evaluation of the returned platform that could have caused or contributed to the reported complaint.Therefore, the exact root cause for the user advisories could not be determined.However, based on the archive log review, battery management is a probable cause for ua 17.For ua 45 the probable cause is the lifeband straps not pulled completely up prior to turning the device on thus causing the drive shaft not to be at the home position.
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