A customer in (b)(6) reported their thinprep 5000 processor with autoloader etched a wrong vial id onto a slide.It was confirmed that all faulty slide id's were found and reprocessed, and there was no patient recall or delay in diagnosis as a result.(b)(4) field service engineer confirmed but unable to reproduce error.Found the following to be the most likely cause of the error.Possible label contamination in between barcode lines.Adjusted slightly the lift and spin.Uploaded logs for us inspection on the issue.Performed preventative maintenance per technical documentation.Processed samples to confirm operation.Instrument operational.Although no patients needed to be recalled as a result of this incident this is a reportable event since the instrument did not perform as intended.
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