(b)(4).Medwatch number - (b)(4).Per phone discussion with ms.(b)(4) (risk mgt.), she indicates that the assumption is made that the red mark on the patient's arm was the result of contact with the melted circuit.No treatment needed.A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product was not returned.A device history record review could not be conducted since the lot number was not provided.No corrective action can be established at this moment since the device sample is not available for evaluation.No photo available.Customer complaint cannot be confirmed based only on the information provided, to perform an investigation and determine the source of defect reported it is necessary to evaluate the sample involved in this complaint.An attempt to duplicate the failure mode was made but at the time there is no inventory of the involved product code available at the facility neither is it being manufactured at the time.If the device sample becomes available at a later date this complaint will be re-opened.
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(b)(4).The returned circuit was inspected visually confirming two melted spots in the circuit tube.Although the tube was melted there was no sign of heated wires burning/charring, and no sign of wire "gathering" or "bunching" that could have led to the melting.Functional testing determined the electrical resistance of the heated wire assembly to be 13.9ohms, well within the 12.8 - 14.3 ohms per specification.There were no manufacturing errors identified in the returned sample.The melt may have been due to a possible low flow through the assembly (must be a minimum of 3lpm for this style of circuit), possible covering of the circuit with a blanket, or pinching of the circuit which all can lead to a buildup of heat at a specific spot which could produce a melt in the circuit.This circuit was connected to a trach mask which means it was on continuous flow and the no information could be given as to the flow rate used.A conclusion code could not be found as the complaint was confirmed; however, a root cause was not established.
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