It was found during service that there are 5 pins on the cable and the plastic around the single pin was melted.The g2 cable is not plugged into a power socket, it just connects the g2 thermometer to the calibrator.There was no patient harm reported.There were no wires exposed.There is no live or ground pin, it was just damaged plastic around the pin that looked like it melted.
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An investigation was performed.After initial review of the information in the complaint file, the complaint was confirmed.The g2 cable that attaches to genius 2 checker/calibrator was found to have a melted pin.A potential root cause for the reported condition is that the unit was connected to a g2 unit that had an issue which caused it to draw excessive current.The damaged g2 cable was replaced to correct the reported issue.The genius 2 checker/calibrator was manufactured in 2010.A review of the device history record shows this device was released meeting all manufacturing specifications.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.Based on the investigation, no corrective action is needed at this time.
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